Description
About our classes
This specially curated 5-day program is designed to equip butlers and front-of-house service professionals with the essential skills to meet the diverse demands of today’s dynamic lifestyle. Through a blend of theory and practical training, participants will master anticipating customer needs, personalizing services, and effectively solving challenges to deliver exceptional service.
Menu
Day 1
- Line up and personal presentation.
- What a professional should always carry with him/her.
- Anticipation & Consistency
- Listen and act.
- Concierge professional excellence
Day 2
- The language of professional.
- How to present small objects deportment with trays / hand and arm presentation positions.
- Rooming area orientation and checklist.
- Door-knocking protocol.
Day 3
- Jacket presentation.
- Meet and greet, departure excellence.
- Shoes Care. (Practical)
- Packing / unpacking of suitcase. (Practical)
Day 4
- How to make a simple and perfect flower bouquet. (Practical)
- In-room welcome amenities.
- Towel & gown folding and presentation. (Practical)
- Turn down excellence, turnaround, turnover service.
- How to make the perfect bed. (Practical)
Day 5
- Napkin folding and presentation. (Practical)
- Champagne & Wine presentation. (Practical)
- Formal & Semi-formal table setting. (Practical)
- English afternoon tea. (Practical)
- English afternoon tea. (Practical)
- Tray set up and presentation. (Practical)
- The 20 steps to unlimited confidence.
Duration:
- 21 April 2025
- 22 April 2025
- 23 April 2025
- 24 April 2025
- 25 April 2025
Suitable for: Professional butler, Concierge, Guest contact personnel, Hospitality service
Certification: Dual crest certificate by The British Butler Institute and Nai Lert Butler Academy
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